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Terms
and Conditions
Satisfaction and Returns
If you are not fully satisfied with any goods, please e-mail
us at returns@lingerieukonline.co.uk or contact us on
01727-875548 and we will be happy to issue you with a returns number
or offer you an alternative product.
All returned goods must be in their original condition with tags &
packaging. All returns must be made within
14 days of receiving your order. Once we have received and checked
the garments we will offer you an
exchange or a refund to your credit card within 14 days, excluding
all shipping fees. All returned garments
which are shipped via our free of charge carriage will be subject
to a £2.90 handling charge.
To safeguard yourself, we recommend that you ask for a receipt from
the post office for proof of posting, in case your package should
go missing in transit.
All returned garments which are shipped via our free of charge carriage
will be subject to a £2.90 handling charge.
All returned garments for exchange will be subject to an additional
shipping charge of £2.90.
Notice is given that free offers will be accounted for if
returned goods takes the order value below the free offer level. The
value of free offer goods will be deducted from any refund that may
be due. To avoid refund deductions please return any free offer goods
with your returns if your order value will drop below the free offer
level.
Returns Address
Lingerie UK
Unit 7, Park Industrial Estate
Frogmore
St Albans
Herts
AL2 2DR
Tel: 01727-875548
Postage and Packing - Lingerie
UK Delivery
All orders received before 4pm Monday-Friday will be processed and
despatched the same day (excluding Bank Holidays) via 1st Class Royal
Mail Recorded Delivery. Delivery is free to all UK address on all
orders over £50.
Please
note for security reasons all Lingerie UK parcels have to be signed
for. Please do not worry, if you are not in to receive your parcel
Royal Mail will leave a card telling you where you should collect
your discreetly packaged order or how to arrange for redelivery at
a time convenient for you.
When
will your Lingerie UK order be delivered?
UK
Standard Delivery orders are sent via 1st Class Royal Mail Recorded
Delivery.
UK
Express Next Day Delivery are sent via Royal Mail Special Delivery.
All
orders placed before 4pm UK time Monday-Friday are despatched the
same day.
Orders
placed at the weekend and Bank Holidays are despatched on the next
working day.
Standard
Delivery orders arrive 1-3 days after despatch.
If
you have selected Express Next Day Delivery to a UK address and ordered
by 4pm UK time, your order will arrive the next working day after
despatch.
If
you place an order for Express Next Day Delivery on a Friday, please
be aware that your parcel will not defiantly be delivered on the Saturday
morning, however most parcels still arrive the next day. If not please
expect your parcel on the Monday morning.
UK
Delivery Charges
Standard
Delivery - First Class Recorded Post
Delivery to UK addresses for orders under £50.00 costs £2.90.
Delivery will take 1-3 days.
Express
Next Day Delivery - Royal Mail Special Delivery
Select Gold- Royal Mail Special Delivery from the shipping drop down
options through checkout. This guarantees delivery to mainland UK
addresses by 1pm the next working day. Express next-day delivery costs
£7.50.
International
Delivery Charges
Debbie Winters ship to Europe via Royal Mail Sign For Service, this
costs £10.00 and delivery will take 6-8 working days.
Gift-wrapping Service and Special
Message Cards
You can delight a friend or loved one with the gift of luxurious underwear?
And what better way to make it
extra special, than by having it arrive at their doorstep, perfectly
presented, bearing a card with warm words
written by you?
To make someone's day, simply select the GIFT-WRAP when going through
our checkout.
You will be asked to specify the message you would like included.
The charge for gift wrapping is £4.95.
Payment Methods
We accept the following credit cards:- Visa, Mastercard, Delta, Solo,
Electron and Switch. We also have a
PDQ machine within our shop, which enables us to process credit cards
off-line. We also accept cheques,
postal orders, money orders and the old fashioned method of cash!
When sending cash, money orders or
postal orders, these must be sent via Recorded Delivery or an equivalent
secure method. Cheques must
be made payable to Lingerie UK.
Security
All payments for lingerieukonline.co.uk are taken by
Secure Trading Ltd, the approved payment processor of our bankers
Lloyds TSB. All communications within the Secure Trading system are
strongly encrypted using 2048-bit RSA encryption with variable 168-bit
session keys.
This
is significantly more secure than standard browser SSL security provided
by, e.g. Internet Explorer. The high level of encryption used is forecast
as not being a requirement until the year 2015.
Contact Us All enquiries to:
enquires@lingerieukonline.co.uk
Lingerie UK
Unit 7, Park Industrial Estate Frogmore
St Albans
Herts,
AL2 2DR
Tel: 01727-875548
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